Email us first before sending anything in. Include your order number, a clear description of the issue, and photos if available.

Yes. Mechanical watches may need routine service over time depending on use, wear, and performance. If the watch starts running unusually, contact us so we can review the next step.

Repair timelines vary based on the issue, parts availability, and shipping time. We will review each case individually and provide guidance before any repair work begins.

PR6J5CT covers manufacturing defects for 12 months from delivery. This includes issues caused by assembly or component defects under normal use.

The warranty does not cover normal wear, accidental damage, water damage, misuse, strap wear, cosmetic aging, or work performed by another repair shop.

Yes. Please include your order number or valid purchase confirmation when contacting us about warranty service.

No. PR6J5CT watches are built to order and individually finished, so watches cannot be returned for change of mind, sizing preference, color preference, or buyer’s remorse.

Do not ship anything back without contacting us first. We will provide return instructions by email after reviewing the request.

Return shipping may depend on the situation. If the issue is approved as a warranty claim, we will review the best next step with you by email.