TERMS CONDITIONS
Terms & Conditions
Online Payments
How are payments handled?
PR6J5CT accepts online payments through the checkout options available on this website. Payment processing is handled by third-party payment providers. PR6J5CT does not directly store your full credit card information.
When is payment collected?
Payment is collected at checkout. Because each watch is built to order, your order begins moving toward production after payment is received and the order is confirmed.
Built to Order
Are PR6J5CT watches built to order?
Yes. PR6J5CT watches are built to order and individually finished. Small differences in paint, texture, and finishing are part of the handmade process and should be expected.
Can I cancel after placing an order?
Orders may be canceled only before production begins. Once a watch has entered production, the order cannot be canceled because the piece is being built specifically for that order.
Can I return a built-to-order watch?
No. Because each PR6J5CT watch is built to order and individually finished, watches cannot be returned for change of mind, sizing preference, color preference, or buyer’s remorse.
Shipping & Delivery
Where does PR6J5CT ship?
PR6J5CT currently ships within the United States only. International shipping is not available at this time.
How long does delivery take?
Each watch is built to order. Current estimated delivery time is approximately 3 weeks from the date of purchase. Timing may vary depending on production, parts availability, quality check, carrier delays, holidays, or other factors outside our control.
Where can I read the full delivery policy?
For shipping area, tracking, and delivery details, please see the dedicated Delivery Info page.
Product Information
Are product photos exact?
Product photos and descriptions are intended to represent each watch as accurately as possible. Because PR6J5CT watches include hand-painted and hand-finished details, the final watch may vary slightly from photos shown online.
Can details change?
PR6J5CT may update product details, pricing, availability, specifications, or website content without prior notice. If a correction is needed after an order is placed, we will contact you when appropriate.
Are colors always exact?
Colors may appear differently depending on screen settings, lighting, photography, and the handmade finishing process. Slight variation is normal and does not automatically qualify as a defect.
Warranty, Service & Defects
What if my watch arrives damaged or defective?
If your watch arrives damaged or appears to have a manufacturing defect, contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the case and help with the next step.
What does the warranty cover?
PR6J5CT covers manufacturing defects for 12 months from delivery. This does not cover normal wear, accidental damage, water damage, misuse, strap wear, cosmetic aging, or work performed by another repair shop.
Where can I read the full service policy?
For service, warranty, repairs, and approved issue handling, please see the dedicated Service & Returns page.
Promotions & Discounts
How do discount codes work?
Discount or promotional codes must be entered at checkout to apply. Unless stated otherwise, discounts cannot be combined, transferred, exchanged for cash, or applied after an order has already been placed.
Can promotions change?
PR6J5CT may update, pause, or end promotions at any time. Discount availability may vary by product, drop, release, or order status.
Privacy & Customer Information
What information is collected?
When you place an order, PR6J5CT collects the information needed to process your order, contact you about your purchase, and ship your item. This may include your name, email address, shipping address, billing details, and order information.
Is my information shared?
Customer information may be shared with service providers only as needed to process payments, fulfill orders, ship products, operate the website, or comply with legal requirements. PR6J5CT does not sell customer personal information as part of normal order processing.
Are cookies used?
This website may use cookies and similar technologies to support shopping cart functions, site performance, analytics, advertising, and user experience. You can adjust cookie settings through your browser.
Liability
What is PR6J5CT responsible for?
PR6J5CT is responsible for providing the product ordered according to these terms and the product information available at the time of purchase, subject to reasonable handmade variation.
What is not covered?
PR6J5CT is not responsible for indirect losses, delays caused by carriers, website downtime, customer misuse, improper handling, third-party repair work, or circumstances outside our reasonable control.
Events Outside Our Control
Can delays happen?
Yes. PR6J5CT is not responsible for delays or failure to perform caused by events outside our reasonable control, including carrier delays, supply issues, natural disasters, labor disruptions, technical failures, or other unexpected events.
Governing Terms
Can these terms change?
PR6J5CT may update these Terms & Conditions at any time. The version posted on this website at the time of purchase applies to that order.
What if I have a question?
If you have questions about these Terms & Conditions, contact us before placing an order.